Privacy Policy
Your privacy and data security are our top priorities at HeyFlora.
Last updated: December 2024
Overview
HeyFlora is committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI-powered landscape management platform.
Information We Collect
Personal Information
- Name, email address, and contact information
- Company information and business details
- Account credentials and authentication data
- Profile information and preferences
Landscape Business Data
- Project details, timelines, and specifications
- Client information and communication records
- Equipment and inventory data
- Work schedules and crew assignments
- Financial records and billing information
- Photos and videos of landscape projects
AI Interaction Data
- Voice commands and text inputs (English and Spanish)
- AI conversation history and preferences
- Usage patterns and feature interactions
- Performance metrics and optimization data
How We Use Your Information
- Platform Operations: To provide and maintain our AI-powered landscape management services
- Personalization: To customize your experience and improve AI recommendations
- Communication: To send important updates, support responses, and platform notifications
- Analytics: To analyze usage patterns and improve our platform functionality
- Security: To protect against fraud, unauthorized access, and security threats
- Compliance: To meet legal obligations and industry regulations
- AI Training: To improve our AI models with anonymized, aggregated data only
Data Security & Protection
Industry-Leading Security Measures
- End-to-end encryption for all data transmission
- Advanced firewall protection and intrusion detection
- Regular security audits and penetration testing
- Multi-factor authentication and access controls
- Secure cloud infrastructure with redundant backups
- GDPR and CCPA compliance frameworks
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share limited data only in these circumstances:
- Service Providers: Trusted partners who help us operate the platform (with strict data protection agreements)
- Legal Requirements: When required by law or to protect our rights and users’ safety
- Business Transfers: In the event of a merger or acquisition (with continued privacy protection)
- Your Consent: When you explicitly authorize data sharing for specific purposes
Your Rights & Controls
Access & Portability
Request a copy of your data or transfer it to another service
Correction & Updates
Update or correct any inaccurate personal information
Deletion & Erasure
Request deletion of your account and associated data
Opt-Out Options
Control marketing communications and data processing preferences
Landscape Industry Specific Protections
Understanding the sensitive nature of landscape business data, we provide additional protections:
- Client confidentiality safeguards for project details and property information
- Competitive information protection and data isolation
- Seasonal data backup and recovery for business continuity
- Crew privacy protections for employee schedules and assignments
- Financial data encryption with banking-level security standards
Contact & Questions
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@heyflora.ai
- Website: www.heyflora.ai/privacy
- Mailing Address: HeyFlora Privacy Team, [Company Address]
We commit to responding to all privacy inquiries within 48 hours.