Terms of Service
Terms governing your use of the HeyFlora AI-powered landscape management platform.
Last updated: Oct 1 2025
Agreement Overview
By accessing and using HeyFlora’s landscape management platform, you agree to be bound by these Terms of Service. These terms govern your use of our AI-powered tools, features, and services designed specifically for landscape professionals.
Platform Description
HeyFlora provides an AI-powered landscape management platform that includes:
- Bilingual AI assistant for landscape business operations (English and Spanish)
- Project management and scheduling tools
- Client communication and CRM features
- Equipment and inventory management
- Financial tracking and reporting capabilities
- Team coordination and workflow optimization
- Industry-specific AI recommendations and insights
User Responsibilities
Account Management
- Maintain accurate and up-to-date account information
- Protect your login credentials and notify us of any security breaches
- Use the platform in compliance with applicable laws and regulations
- Ensure your team members follow these terms when using your account
Data Accuracy
- Provide accurate project, client, and business information
- Regularly update schedules, inventory, and financial data
- Verify AI-generated recommendations before implementation
- Maintain proper backups of critical business information
Professional Use
- Use the platform solely for legitimate landscape business purposes
- Respect client confidentiality and privacy requirements
- Follow industry best practices and safety standards
- Comply with local licensing and regulatory requirements
Service Availability & Performance
Our Commitments
- 99.5% uptime availability target with redundant systems
- Regular feature updates and platform improvements
- 24/7 technical support during peak landscape seasons
- Data backup and recovery services
- AI model updates and accuracy improvements
Service Limitations
- Scheduled maintenance windows may temporarily affect access
- AI recommendations should be reviewed by qualified professionals
- Platform performance may vary based on internet connectivity
- Some features may require specific device capabilities or browsers
Intellectual Property
HeyFlora's Rights
- All platform software, AI models, and technology remain our property
- HeyFlora trademarks, logos, and branding are protected
- Platform features and innovations are subject to patent protection
- User interface designs and workflows are proprietary
Your Rights
- You retain ownership of your business data and client information
- License to use the platform for your landscape business operations
- Rights to export your data at any time
- Ownership of projects, photos, and content you create
Payment Terms & Billing
Subscription Plans
Monthly or annual billing options available Pricing scales with business size and features
Payment Processing
Secure payment processing with major credit cards Automatic billing with advance notification
Refund Policy
30-day satisfaction guarantee for new users Pro-rated refunds for annual subscriptions
Cancellation
Cancel anytime with continued access until period end Data export available for 90 days post-cancellation
Limitation of Liability
While we strive to provide accurate and reliable services, landscape businesses involve inherent risks and complexities:
- AI recommendations should always be verified by qualified professionals
- Weather, client, and project variables may affect suggested schedules
- Financial calculations should be reviewed with accounting professionals
- Equipment recommendations require professional assessment
- Safety protocols must always follow industry standards and local regulations
HeyFlora’s liability is limited to the subscription fees paid in the preceding 12 months.
Limitation of Liability
By You
- Cancel your subscription at any time through your account settings
- Download your data within 90 days of cancellation
- Receive pro-rated refunds where applicable
By HeyFlora
- We may terminate accounts for violation of these terms
- 30-day notice for termination due to non-payment
- Immediate termination for illegal activities or platform abuse
- Data retention period of 90 days for account recovery
Updates & Modifications
We may update these Terms of Service to reflect changes in our platform, legal requirements, or business practices:
- 30-day advance notice for material changes
- Email notification to all active users
- Continued use constitutes acceptance of updated terms
- Option to cancel if you disagree with changes
Contact Information
For questions about these Terms of Service or our platform:
Legal Inquiries: legal@heyflora.ai
Support: support@heyflora.ai
Website: www.heyflora.ai/terms
Mailing Address: HeyFlora Legal Department, [Company Address]
We respond to all legal and terms-related inquiries within 48 hours.